Privacy policy

Privacy Policy

This Privacy Policy describes how shiroboutique.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

If you have additional questions, require more information about our privacy practices, or would like to make a complaint, please contact us via:

  • Email: shirogeneva@gmail.com
  • Mail: Quai du General-Guisan 10, 1204 Genève, Switzerland
  • Phone: +41 22 788 65 39

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. This includes “Personal Information,” defined as information about an identifiable individual.

Device Information

  • Purpose of collection: To load the Site accurately for you and analyze Site usage to optimize our performance.
  • Source of collection: Automatically collected through cookies, log files, web beacons, tags, or pixels.
  • Disclosure for business purposes: Shared with our processor, Shopify, and relevant analytics services.
  • Personal Information collected:
    • Web browser version
    • IP address
    • Time zone
    • Cookie information
    • Pages or products viewed
    • Search terms
    • Interaction data

Order Information

  • Purpose of collection: To fulfill orders, process payments, manage shipping, and provide order confirmations and communication.
  • Source of collection: Collected directly from you during checkout.
  • Disclosure for business purposes: Shared with Shopify, payment gateways, shipping carriers, and fraud prevention tools.
  • Personal Information collected:
    • Name
    • Billing and shipping addresses
    • Payment information (credit card numbers and other accepted payment methods like PayPal or Apple Pay)
    • Email address
    • Phone number

Customer Support Information

  • Purpose of collection: To provide customer support and address your inquiries or complaints.
  • Source of collection: Collected from you during customer interactions.
  • Disclosure for business purposes: Shared with customer support tools or software providers as necessary.
  • Personal Information collected: Details of interactions, including name, contact details, and the nature of the inquiry.

Minors

The Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us to request its deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide services and fulfill contracts.

  • Shopify: We use Shopify to power our online store. Read more about Shopify’s Privacy Policy here: Shopify Privacy Policy.
  • Advertising and Analytics Partners: For targeted advertising and performance analysis.
  • Legal Obligations: If required to comply with applicable laws or lawful requests like subpoenas or search warrants.

Behavioural Advertising

We use your Personal Information for targeted advertising and marketing communications.

For general opt-outs: Digital Advertising Alliance.

Using Personal Information

We use your Personal Information for:

  • Offering products and services
  • Processing orders and payments
  • Shipping and fulfilling orders
  • Marketing and updates

GDPR Rights (For EEA Residents)

If you are a resident of the EEA, you have rights to:

  • Access Personal Information
  • Correct or update your data
  • Request deletion of your data

Contact us at shirogeneva@gmail.com to exercise your rights. Your data may be processed outside the EEA, including in Canada and the US, in compliance with GDPR.

CCPA Rights (For California Residents)

California residents have rights to:

  • Access Personal Information
  • Request correction, deletion, or portability

Contact us at shirogeneva@gmail.com to exercise these rights.

Cookies

Cookies improve your browsing experience by remembering preferences and tracking usage. The following cookies are used:

Necessary Cookies

  • _secure_session_id: For navigation. (24 hours)
  • _shopify_country: For checkout. (Session-based)

Analytics Cookies

  • _shopify_y: Shopify analytics. (1 year)
  • _shopify_s: Shopify analytics. (30 minutes)

You can manage cookies through browser settings or learn more at All About Cookies.

Changes

This Privacy Policy may be updated to reflect changes in our practices or for legal reasons. Updates will be noted with the latest revision date.

Complaints

For complaints, please contact us at shirogeneva@gmail.com. If unsatisfied, you can lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC): FDPIC Complaints.

Last updated: December 2024