Shipping Policy for Shiroboutique.com
This Shipping Policy outlines the terms and conditions for the sale and delivery of products through Shiroboutique.com, operated by Shirò Geneva SA (CHE-112.089.734). By placing an order, you agree to the following terms:
1. Scope of Application
1.1 These Shipping Terms apply to all orders placed on Shiroboutique.com.
1.2 By completing an order, you accept these terms as part of the overall agreement for the purchase.
2. Delivery Locations and Logistics
2.1 Orders are shipped from our designated locations:
- Switzerland and Liechtenstein: Dispatched from our Swiss warehouse.
- Europe and the rest of the world: Dispatched from our Italian facility to maintain our "Made in Italy" standards.
2.2 We do not ship to countries where products are prohibited by local laws.
3. Shipping Costs and Taxes
3.1 Shipping costs are calculated at checkout and displayed before the order is confirmed. Prices include VAT and packaging fees.
3.2 International deliveries may be subject to additional customs duties and taxes, which are the responsibility of the customer.
3.3 There are no hidden fees. The price you see at checkout is final unless customs charges apply.
4. Delivery Times
4.1 Estimated delivery timelines are as follows:
- Switzerland and Liechtenstein: 1–2 business days.
- European Union countries: 3–5 business days.
- Rest of the world: 3–10 business days.
4.2 If delivery is expected to exceed the stated timeline, we will notify you before dispatch.
4.3 Partial shipments may occur if certain items are unavailable.
4.4 Shirò is not responsible for delays caused by external factors such as customs or carrier-related issues.
5. Customs and International Shipping
5.1 Customers are responsible for ensuring compliance with local import regulations.
5.2 If products are seized by customs or returned due to non-compliance, Shirò will process a refund for the product's value, excluding shipping costs.
5.3 Shirò provides necessary documentation for customs clearance.
6. Returns and Refunds
6.1 Right of Withdrawal: Orders are considered final and binding, with no statutory right of withdrawal.
6.2 Return Policy:
- Returns are accepted only if the original packaging and seals remain intact, unopened, and untampered.
- Items with visible tampering or broken seals will not be eligible for return.
6.3 Refunds are processed upon successful inspection of returned goods.
7. Product Warranty
7.1 All products are guaranteed to meet their described specifications.
7.2 Customers must inspect the goods upon receipt and report any issues immediately via our Contact Us page.
7.3 If defects are identified, Shirò may repair or replace the item. In cases where this is not possible, refunds or exchanges will be offered.
8. Failed Deliveries
8.1 If delivery fails after three attempts due to customer-related reasons, Shirò reserves the right to cancel the order and issue a refund minus applicable shipping costs.
9. Limitation of Liability
Shirò is not liable for delays, damages, or losses caused by third-party service providers, customs processes, or unforeseeable events outside our control.
10. Governing Law and Jurisdiction
10.1 This Shipping Policy is governed by Swiss law.
10.2 The civil court of Geneva has exclusive jurisdiction over disputes arising under this policy.
11. Contact Information
For further inquiries, please contact us:
- Email: shirogeneva@gmail.com
- Phone: +41 22 788 65 39
- Address: Quai du General-Guisan 10, 1204 Genève, Switzerland
Last updated: December 2024